Critical Success Factor 1:
Ensure regulation, enforcement, and education efforts form a proactive framework that is consistently effective, efficient, and relevant in supporting a resilient economy and navigating future change.
Objective A: Enhance our education and communication strategies to empower consumers and licensees to navigate pitfalls and avoid fraud.
Creating an environment where people have the clear information they need to recognize warning signs and protect themselves from scams.
Objective B: Streamline regulatory frameworks to reduce unnecessary burdens on the public and adapt to a dynamic economy.
Cutting the red tape that holds back workers and the economy.
Objective C: Apply our legal and enforcement resources with an efficient, balanced, and equitable approach to mitigate the most significant public harms.
Using our resources where it does the most good and stops the most harm.
Objective D: Proactively monitor emerging technologies to cultivate and continuously ensure effective consumer protection.
Leading with technical foresight to protect consumers in a digital-first environment.
Objective E: Champion safe, reliable, and accessible utility services at reasonable rates for all.
Balance infrastructure resilience with consumer affordability.
Objective F: Provide trusted and effective dispute resolution to foster public confidence and a resilient economy.
Modernizing mediation services and supporting evidence-based housing policy.
