How Do I Get Help Paying My Utility Bills

The Division of Public Utilities cannot physically assist any party with the payment of their utility bills. The Division of Public Utilities may intervene, and possibly mediate the informal complaint process where the utility may have violated Utah State Statute, Utah Public Service Commission Rules, or the Utility's published tariffs. The Division of Public Utilities can refer the party to programs administered by public agencies or in conjunction with the utilities themselves, that may assist the party in applying for utility payment assistance.

Home Energy Assistant Target (H.E.A.T.)

The H.E.A.T. program is Utah's version of the federal LIHEAP program (Low Income Home Energy Assistance Program). funded 100% by the Federal Government through the U.S. Department of Health and Human Services and administered by the Utah State Department of Work Force Services (DWS). It is designed to assist eligible households to meet the rising costs of home heating by either electricity or natural gas. There is also a Low Income Weatherization Assistance Program, administered by the same State office that can assist eligible parties to make their homes more energy efficient.

Weatherization Assistance Program

This program is also administered by the Utah State Department of Work Force Services (DWS). It is administered through nine government and nonprofit agencies across the state, enables qualified low-income individuals and families to make their homes more energy efficient and reduce utility costs. Individuals, families, elderly people (age 60 or older), and the handicapped that are at or below 125 percent of the current federal poverty income guidelines are eligible for the Weatherization Assistance Program. Contact Brad Carpenter (801) 209-5764 or Matt Turner (801) 468-0155.

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Home Energy Lifeline Program (HELP)

This program is also administered by the Utah State Department of Work Force Services (DWS), and is designed to assist eligible households to meet the rising costs of home electric energy.

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Utah Telephone Lifeline Program (Telephone Lifeline)

Contact Information

Under Public Service Commission Rule R746-8-403, you may be eligible for a discount on monthly local phone, wireless phone, or data service. This program is funded through the Universal Services Fund (USF) approved by the Federal Communications Commission (FCC) and the State of Utah. As of July 1, 2018, the State of Utah adopted the federal Lifeline program, which qualifies, enrolls, recertifies, and handles participant complaints. To see if you qualify, complete the information at this link.

https://www.lifelinesupport.org/ls/apply-for-lifeline/default.aspx

The federal Lifeline program provides a discount of approximately $9.25 per month for program-eligible or low-income households (at or below 135% of the federal poverty limit) for landline telephones, approved wireless telephones, or approved data connections. The State of Utah Telephone Lifeline program provides a $3.50 monthly discount.

For More Information

- Get Help – Lifeline Support Center https://www.lifelinesupport.org/

- Lifeline Providers Near Me https://www.lifelinesupport.org/companies-near-me/

Federal Lifeline Support

Contact at: (800) 234-9473

or email at: [email protected]

Utah Division of Public Utilities
Shauna Benvengnu-Springer
(801) 530-6433
[email protected]